Frequently Asked Questions

What are your office hours?

Monday-Friday 9am to 6pm, Sat & Sun 10.30 to 4pm

Public Holidays 10am to 12pm.

Closed Good Friday & Christmas Day

How do I make a booking?

Give our office a call during business hours on (03) 9735 4577 or fill out the enquiry form on our contact page

What time is check in & check out?

Check in is 2.00pm and Check out is 10.00am unless prior arrangement has been made

What happens if I arrive after office hours?

Please advise in advance. When you arrive call our after hours number on 0419 344 325.

Can I specify a particular cabin or site?

Yes subject to availability

What is your cancellation policy?

Refunds are only given if the booking cancellation is made 7 days prior to check in. A Cancellation fee of $25 applies.

Do you have a dump point?

Yes, plus a RV Gravity Feed facility

Can I bring my pet?

Yes, please see our Pet Policy. For more details visit our Park Info Page.

Do you have any pet friendly cabins?

No, not at this time

Do you have permanent accommodation?

At this time there is a waiting list of applicants. If you would like to fill out an application form, please go to the Accommodation section on our Website. Under the Accommodation section, there is a pdf copy of the Application Form you can print.

Do you have sites for big rigs?

Yes including Drive Through Sites

Do you accept credit cards & eftpos?

Yes. Mastercard, Visa & American Express

Do you have a fire pit?

Yes, we have 2 communal fire pits, 1 at each end of our park.

Do you have free wifi?

Yes but subject to a current upgrade.

Do you have an off leash area for dogs?

No, not at the park. Lilydale Lake which is 5.6km from our park has 2 designated dog off-lead areas. Dogs must be on leads within all other areas of Lilydale Lake.

Do you have a camp kitchen?

Yes we have 2, 1 at each end of our park, providing all the facilities needed for your comfort.

What Discounts & Specials are available?
  • Kui Parks Membership – 10% Discount up to $40 per stay 
  • Go to our Deals Page for more specials
What do I do if I have an issue during my stay?

Contact reception during business hours on 03 9735 4577. After hours call 0419 344 325.  We are available 24/7 for any urgent matters.